The Language Stickers Company ("we", "us", "our") are completely dedicated to our customers' ("you", "you", "yours") satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our contact details are:
The Language Stickers Company
Willowbank, Knockando, ABERLOUR, AB38 7RX, United Kingdom
Phone: 01340 810890
VAT number UK 838 8665 66
|Making A Purchase|
1. Making a purchase by PayPal
After browsing our store and adding items that you wish to buy to the shopping cart click on 'Checkout' on the right hand side of the screen. After selecting the 'Invoice Location' and 'Shipping Destination' click on 'Check out with Paypal'. You will then be transferred to the PayPal website where you can log in and where your purchase will be recorded. You will then be transferred back to our website where you can complete the online order form by clicking on 'Continue'.
2. Making a purchase against invoice (UK schools only)
We welcome orders from schools, to be paid for against invoice, provided that they are delivered to the school placing the order. Ideally, they should also be supported by a purchase order. The minimum order value that we accept on this basis is £20 (incl VAT and shipping).
If you wish to pay for your order by cheque or BACS please select the 'Invoice With Order' option when you get to the 'Payment Method' of the ordering process. Please then add a note in the 'Delivery by/after' box to tell us you are going to be sending a cheque - 'Sending a cheque' - or paying by BACS - 'Paying by BACS'.
We will automatically receive a copy of your order thoug we will not do anything with it until we receive payment by cheque or BACS.
If paying by cheque please print off a copy of your basket and send it with the cheque to our office. (You can get the address in the 'About us' section, above). If paying by BACS you will receive a copy of our bank details by email. Please use them to make a payment by BACS and then send us an email to tell us that you have done this.
|Shipping And Handling|
Within the United Kingdom:
Your order will be sent by Royal Mail, either by First Class post or by Second Class post/Standard Parcels (according to weight). You can select which service you want in the "Shipping and Handling" section of the ordering process.
To the rest of the world:
Your order will be sent by International Airmail Small Packets. For smaller, lighter orders you may choose between a non-trackable service and a trackable service ("International Signed For"). For larger, heavier orders you will have to accept the trackable service.
We normally despatch orders within 48 hours of receiving them.
UK customers should receive their order within 5 working days of placing it. Customers outside the UK should receive their order within 5 working days of placing it.
If your item is not in stock, we will back order for you and notify you by email that the item(s) ordered is on back order. You will have the option to cancel your order if you would rather not wait.
Within the UK:
All orders received are subject to VAT at 20%. All prices displayed include VAT at this rate unless the materials comprise teaching books, wholly or in part, which are zero-rated.
Within the EU (European Union):
All orders received from individuals within the EU are subject to VAT at 20%. Orders received from VAT-registered organisations outside the UK but within the EU are also subject to VAT at 20% unless a VAT number is provided in which case they are exempt from VAT.
Outside the EU:
All orders are exempt from VAT (sales tax).
|Credit Card Security|
All credit card transactions are conducted on the HSBC secure website using 128 bit encryption. No credit card information is held on our computer.
We guarantee your satisfaction. If any product ordered reaches you in a deffective or damaged condition we will replace it as quickly as possible at our cost. Our liability is limited to replacement only and we accept no responsibility for any consequential damages howsoever caused.
If you need to contact us, please email us using the link on the store page, alternatively, you can call or fax us on 01340 810890 (International +44 1340 810890) or write to us at
The Language Stickers Company does not disclose customers' information to third parties at any time.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm